Support
Most answers are below. If yours isn't, send us a message — we reply within one business day.
Frequently asked
Which model should I buy?
For browsing, office work, and media: the Nano N100. For heavy multitasking, dev work, or a home lab: the Core 7 Pro. For video editing, CAD, or gaming: the Apex 9 or Forge X. If you're unsure, email us with what you want it to do and we'll point you at the cheapest model that comfortably handles it.
Can I upgrade the RAM and storage later?
On every mini PC in our range, yes. The bottom panel opens with a standard screwdriver and exposes SO-DIMM memory slots and M.2 NVMe bays. The Stick S1 is the exception — its memory is soldered, though you can expand storage via microSD. Upgrading does not void your warranty.
Does it come with Windows?
Every mini PC ships with a genuine, activated copy of Windows 11 Pro. The licence is tied to the machine and stays with it. If you'd rather run Linux, all our hardware is fully supported on current Ubuntu, Fedora, and Debian releases.
How long does shipping take?
Orders leave our warehouse within two business days. Delivery is typically 3–10 business days depending on destination. You'll get a tracking link by email as soon as the parcel is scanned. Shipping is free on orders over $150.
What happens if it arrives faulty?
Email us with your order number and what's wrong. For dead-on-arrival units we ship a replacement immediately and send a prepaid return label for the faulty one — you're not left waiting for us to receive it first.
Can I return it if I just don't like it?
Yes. You have 30 days from delivery to return any product for a full refund, provided it's in resalable condition with its accessories. Change-of-mind returns pay their own postage; faults and errors on our side don't.
Do you sell to businesses?
We do, and we quote for volume. Fleet orders can be pre-imaged with your own Windows image and asset-tagged before dispatch. Email us with quantities and requirements.
Which payment methods do you take?
All major cards, Apple Pay, Google Pay, and Link, processed by Stripe. We never see or store your card details.
Send us a message
Pre-sales advice, order questions, warranty claims — all go to the same inbox and all get read by a human.