Delivery policy

We deliver to addresses in all 27 EU member states. We can't ship outside the EU at the moment.

Your costume is sent to you directly by our fulfilment partner, not from a ScareEm warehouse. We place your order with them within 1–2 business days of payment.

An order with several items can arrive in separate parcels on different days. You'll get tracking for each one.

Delivery normally takes 7–14 business days from payment, depending on the costume: each product page shows its own estimate, and an order with several costumes arrives with the slowest one. It's free when you buy 2 or more items or spend over €75; otherwise a flat €7 tracked-delivery charge applies, shown before you pay.

These are estimates, not guarantees. Customs checks, bad weather and the October rush can add a few days.

For the best chance of delivery before 31 October, order by 12 October. After that we still send every order as fast as we can, but it will arrive after Halloween: product pages and your bag say so before you pay.

If an order placed by 12 October arrives after Halloween and you no longer want it, send it back unworn within the return window for a full refund and we'll cover the return postage.

Some items travel from outside the EU. Any import duty and VAT on them is paid before dispatch, so you'll never be asked for money on delivery. If a courier ever asks you to pay, contact us before paying and we'll sort it out.

We email you a tracking link as soon as your parcel is on its way. If it hasn't moved for seven business days, contact us and we'll chase it.

Please check your delivery address and phone number carefully; couriers use the phone number to reach you. We can change an address only before we place the order with our partner, so email us straight away if you spot a mistake.

If a parcel comes back because the address was wrong or it wasn't collected, we'll refund the items minus the delivery cost, or resend them once the delivery is paid again.

If your parcel is lost in transit, we'll send a replacement or refund you in full.

If it arrives damaged, take a photo before unpacking if you can and send it to us. We'll replace the item at no cost to you.