Faulty items

Under EU consumer law, everything you buy from us must match its description and work as it should for two years from delivery. If it doesn't, you're entitled to a repair, a replacement or, if neither is possible, a refund.

Email agents@nembrix.com with your order number, a short description and a photo or phone video. A video is the quickest way to show us a fan that won't run or a seam that has split.

If it's faulty, we'll replace or refund it, your choice where both are possible, and cover any return postage.

Normal wear and tear, damage from accidents or misuse, and punctures in inflatable suits caused by sharp objects.

Power banks and batteries that a product page says are not included.

Small variations between the photos and the item, such as the exact placement of a printed blood splatter, which differs from piece to piece.